Customer Profile, Josh and Janae Witcher

witcherWe are proud of our insureds and their impact on the community. We were very glad to see one of our long-time customers, Josh Witcher, featured as the CIF ” Baseball Coach of the Year” in the Bakersfield Californian. In addition, Josh and his Frontier Titans brought home a Division II Valley Championship this year in a great season. I know Josh puts his heart and a ton time, into baseball and it is a great accomplishment. Way to go, Josh!

Josh and Janae have been our insureds since they were just married. Over the years their needs have changed as they have two beautiful additions, Grace and Brogan. One of the great things of being insured with an independent agent is- the ability to fit your policy to your individual needs as they change.

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Question: We love the fact that we can offer teachers a 12.5% discount on their auto insurance. This along with having a multi-policy discount for your home, auto and boat makes us pretty competitive. You originally had Geico which promises to save you a pile of cash… Why did you switch?

Answer: “I was with Geico for a long time and of course wanted to keep my insurance rates low and have good coverage. I called Crosby and Crosby each month and told them to try to beat it and I would move! One month, it happened, Ryan Crosby called and said I beat Gieco with your teachers discount, if you are still willing to come over? I said, “I told you if you can beat Geico! You have me as a customer!” Ever since I moved, I could not be happier! I know my home, boat, RV, and cars are protected very well! I have compared prices with other agencies and I am proud to say Crosby and Crosby is still my #1!”

Question: You have sent over a lot of people to Crosby and Crosby for insurance. Why?

Answer: I have recommended Crosby and Crosby to everyone I have chatted about insurance with because they are the best! I have had one claim and couldn’t ask for better customer service! I did not have to worry about anything, Crosby and Crosby, treated me first class all the way. The claim was easy and I didn’t stress a bit! The price to insure my family and  most valuable possessions was PRICELESS when it comes to insurance, but Crosby and Crosby provides a great value on our insurance.

Question: We always try and offer innovative insurance products to meets our customers needs. You recently were looking for insurance on your IPhone which is a rather unique thing to insure. What did you think of our solution?

Answer: The solution beat the competitor’s price, again! I was very pleased to know that Crosby and Crosby offers so many unique coverages. The iphone is an expensive piece of technology, but to know that it is insured and at a very reasonable price, it couldn’t be beat! Crosby and Crosby saved me over $150 over the course of 2 years with their program to insure my iphone! That was great news! Thank you!

Question: What was the bigger thrill for your life so far? Winning the 2010 valley championship in Baseball or writing your insurance with Crosby and Crosby? Go ahead be honest!

Answer: I have to say winning the 2010 Valley Championship beats writing my insurance with Crosby and Crosby any-day, but I know I can feel comfortable when I register my Valley Championship ring with Crosby and Crosby Insurance to insure that it is protect for life, or until I win another one! Thank you Crosby and Crosby for making my life so much easier!

Customer Profile – Anthony and Cassandra Zuniga

zunigaOur featured customer this week is Anthony and Cassandra Zuniga. We think we have absolutely the best customers. We are very proud of our long-term relationships with so many of them.

Anthony is a letter carrier for the USPS and Cassandra is a cardiac sonographer turned stay at home mom.They have 3 kids ages 1, 4 and 6 that they are looking forward to homeschooling in the fall.

Why did you origionally choose Crosby and Crosby?

“We were buying a house and began shopping around for home owners insurance. We found out that Crosby & Crosby was one of the very few companies that would cover a house with a wood shake roof. When we dropped into your office, your prices and coverage were the best we had come across, this was also true for our vehicles. Also we really liked the personal attention that was given to us, something that we hadn’t experienced with an insurance company before.”

Do you think there is a difference between having a local agent who knows you as opposed to just a 800 # and someone different everytime?

“There is a huge difference in having a local agent. It is nice to be able to talk to Ryan every time we need to insure a new vehicle, change coverage on a vehicle, or just have a question regarding our policy. Ryan is extremely personable and informative. As a fellow husband and father, I appreciate knowing that he is keeping in mind the best interest of my family. He has always been able to give us honest, knowledgeable advice.”

It will be hot soon in Bakersfield, what is the best way to beat the heat… Slurpee? or Snoshack?

“I’m always up for a slurpee, but if you want a real treat in the summer take a 30 mile stroll north on hwy 99 to SnoFun in Delano. There’s nothing quite as refreshing as a Boysenberries N Cream Sno Fun.”

Customer Profile Victor and Jennifer Garcia

garcia2Victor and Jennifer Garcia are this weeks featured customer. The best part of our agency is the friends that we make and being able to offer them a great value on their insurance.

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Was there one thing that made you chose Crosby and Crosby to handle your insurance?

“I liked that it’s a local company. When I filled out the form online requesting quotes, I was surprised when a few local companies did give me a call. You answered all my questions and were very helpful. I didn’t feel pressured.”

You were with a direct company (online and 1-800) before choosing Crosby and Crosby. Are there any major differences in how you feel about your insurance now?

“The major difference is I don’t have to call an 800 number and go through menus to get to talk to a person. I feel like I have more options now if I choose to change my insurance company, because you represent a few insurance companies, rather than just one.  I also like that you are on Facebook.”

Would you recommend your friends and family to Crosby and Crosby?

I would definitely recommend my friends and family to Crosby and Crosby.

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Thanks Victor and Jennifer! Since 1963 we have believed that a local independent agent that represents several great companies is simply the best way to buy insurance. We are glad that you agree!

Want to be our featured customer of the week? Send us an email, agent@crosbyandcrosby.com