What Should I do if I am in a Auto Accident?

First off take a deep breath! Surely there are a million thoughts going through your head. If you have done your homework and chosen to protect yourself with a great insurance agent, caraccident1like Crosby and Crosby, your insurance is adequate and standing by to assist you in getting you back on your feet.

Once you have taken a big breath and accessed any immediate medical concerns for yourself and your passengers the following steps will help you to be safe and gather the information that you need.


  1. If possible move your vehicle to a safe location out of traffic.
  2.  If needed call 911 for medical or police.
  3.  Gather a pen and paper or even better yet your camera cell phone.
  4.  Document the time, location, conditions and the names of any witnesses available.
  5.  If you have a camera phone take pictures of the location, damage to any vehicles and with most newer phones you can even take a photo of the other parties documents.
  6. Exchange information with the other party. Do not admit fault! It is best to settle your emotions and let the police and insurance companies sort out fault.
  7. Turn your claim in. We are available to help, check out our claims page.

A great tool for those with an i-Phone or a Blackberry is Travelers (you can use with any of our companies for free) new app that can walk you through everything you need after an auto claim and help you to get the claim started right on your phone. You can find the apps and the mobile site available to anyone with Internet on their phones here.

What to expect from us once you have turned in a claim?

After you have turned in a claim with us you will hear from a claim adjuster within 1-business day. The adjuster will help to get your vehicle repaired and handle any bodily injury damages that occurred. They also can help you to get a rental car if you have chosen to carry rental car coverage.

As your agent we are always your independent advisor and can help to answer any insurance questions that you have, help to explain the claims process or help to solve any issues with your claim.

What to do before your claim!

The time to worry about your insurance coverage is certainly not when you are sitting in your wrecked vehicle. The best thing you can do for your own peace of mind is discuss and/or review your insurance needs today. We can help to evaluate you current needs in our 5-minute insurance review.

We are waiting for you to call us today to review your coverages. Go ahead and test us, I will bet we answer on the first ring! 661-327-5531


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